Refund policy

Do you accept returns?

For standard products from our shop, we accept returns within 14 days of delivery, provided that the product is intact, unused, and in its original packaging.

To start a return, contact us at info@faddpoint.it or complete the return form available here.

If your return is accepted, we will send you instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

Can I return a customized product?

As most of our products are made to order, the right of withdrawal does not apply to customized products, except in the case of manufacturing defects.

Damage and issues

Please inspect your order upon delivery and contact us immediately if an item is defective or damaged, or if you have received the wrong item. This will allow us to assess and resolve the issue.

Who pays for return shipping?

If you exercise your right of withdrawal because you have changed your mind, you are responsible for the return shipping costs. If the product is defective or does not conform to your order, we will cover the return shipping costs.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card issuer to process and post the refund.