Shipping policy
Shop Products
When will my order be shipped?
All orders are processed within 2 business days of payment confirmation. Orders placed on holidays or weekends will be processed starting the next business day.
What are the shipping costs and times to Italy?
We offer the following shipping options:
- Standard Shipping Italy: €6.90
- Estimated delivery time is 3-5 business days from shipment.
Do you ship internationally?
Yes, we ship internationally to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- International Standard Shipping: €19.90.
- Estimated delivery time is 5-8 business days from shipment.
Made-to-order products
What are the processing times for made-to-order products?
Processing times vary based on the complexity of the project and are agreed upon with the customer before confirming the order.
How are shipping costs calculated for customized products?
For made-to-order products, shipping costs are not fixed—they depend on weight, packaging dimensions, and destination. The cost will be indicated in the quote before confirming the order.
Are delivery times guaranteed?
The times indicated are purely indicative and may vary due to circumstances beyond Faddpoint's control, such as courier delays, adverse weather conditions, holidays, or periods of high shipping volume.
How can I track my order?
Once your order has shipped, you will receive an email containing the tracking code, if available, to monitor the delivery status.